What is personal data?
What personal data do we collect and why?
We collect the following types of personal data from anyone with whom we have contact:
We collect the following types of personal data from our customers/users:
We do not collect sensitive information as defined in the GDPR. We do not use profiling as defined in the GDPR.
We may collect some information that is not personal data because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated or pseudonymised information about how users use our website, service and software.
How do we collect personal data?
To the extent legally permissible in your jurisdiction, LSP Solutions collects personal data in a number of ways, including:
Cookies are small files that are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer.
We may use functional cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may use analytical cookies from third-party vendors, including Google Analytics to inform us about and better understand our visitors’ visits to our website.
All About Cookies has instructions for how to manage your cookie settings.
When we disclose your personal data
For the purposes set out above under “What personal data do we collect and why?” we may disclose your personal data to organizations or persons outside LSP Solutions, to the extent this is legally permissible in your jurisdiction. If we need to disclose your personal data for any other purpose, we will only do so with your consent or - if this is legally permissible in your jurisdiction - where you may otherwise reasonably expect us to do so.
Where appropriate, these disclosures are subject to privacy and confidentiality protections and - as the case may be - other requirements under the GDPR. The organizations and persons to which we usually disclose information include:
How do we keep your personal data secure?
We keep your personal data secure by implementing physical and electronic security systems, limiting who can access your personal data, and training our staff to keep your information safe and secure. We also have online and network security systems in place so that the information you provide us with is protected and secure.
How long do we keep your personal data?
Your personal data is kept as long as is required to manage your product, provide you with a service, or to deal with your enquiry. All financial information is generally kept for a period of seven years, all other information is generally kept for a year after it was lastly processed.
Under the GDPR, you are (among other things) entitled to:
Post: Neonstraat 16, 6718 WV, Ede, the Netherlands.
If you do make a complaint or allege a breach, LSP Solutions will investigate your complaint and use reasonable endeavours to respond to you in writing within 28 days of receiving the written complaint. If we fail to respond to your complaint within 28 days of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you have the right, depending on the jurisdiction, to make a complaint to the local regulator in your jurisdiction.